No, the service doesn’t require a phone line, but if you wish to keep your phone line, we can bundle it with your broadband package, representing a large saving.
Please see here for more information
Radio broadband services require line-of-sight with our transmitter masts. We wont be able to serve everybody, but we’ll do our best!
Technical support is available from 9am to 5pm Monday to Friday. The network is monitored 24 x7 and network maintenance is carried out 7 days per week.
The technology which runs the network has been around for over 20 years, and is as reliable as phone-line-based broadband services.
That will depend on your current ISP. If you have a generic ISP-independent e-mail address such as Hotmail or Gmail, the service will definitely work. If you use an e-mail address from your current ISP (eg. BT), please check with them.
The router provided with the service offers some firewall functionality. We also recommend that you use a good quality anti-virus set-up and maintain your computers firewall settings.
The service will work with any device connected to the internet using standard Internet Protocol (IP).
The service is installed by our own installation contractors.
No, the installation requires specialist equipment and knowledge.
The service will be demonstrated working to you during installation. We wont configure your own equipment on-site, but if you have any connectivity issues, we can talk you through them on the phone.
All faults will be dealt with promptly. If our equipment fails through no fault of your own, we will replace it free of charge.
No. Due to the cost of installation and equipment, we are unable to offer a free trial.
Yes, the service support Voice Over Internet Protocol.
Yes, the service has low latency and high upstream bandwidth, meaning that online gaming works well.
A WiFi router is provided – it allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously.
Yes, the router allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously.
No, the equipment is fully compliant with all UK safety laws and presents no risk to health.
If you move to a property that is outwith the radio network’s coverage, we should still be able to provide a service to you, although this may be using a different technology.
We provide a usage graphing tool which updates in real-time. We also have an alert console which will advise you when you’ve reached pre-set usage point.
Installation time-scales are dependant on whether the section of the network serving you is complete. This is a new network which started in late 2022, and will take several months to complete. Once your serving mast or fibre is live, we will aim to connect you within 3 weeks.
Yes, these services should work well.
